Return and Refund Policy
Return Policy
We want you to love your purchase, but if you need to make a return, we’re here to help!
Return Window
- Full Refund: Returns must be initiated within 7 days of receiving your order.
- Store Credit: Returns made between 8–14 days from receipt are eligible for store credit.
Return Eligibility
To qualify for a return:
✔ Items must be unworn, unused, and in the same condition as received.
✔ Tags must be attached, and items must be in their original packaging.
✔ Items must be free of stains, odors, and damage.
No Returns on:
- Sale items
- Gift cards
- Undergarments
How to Start a Return
Email us at help@shopbasically.com with your order number and reason for return.
Wait for approval – If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Send it back – Items sent without first requesting a return will not be accepted.
Return Address:
Basically Returns
1525 Prospect Street, Unit 207
Lakewood, NJ 08701
Refunds & Store Credit
- Refunds will be processed back to your original payment method within 5–7 business days of receiving the return.
- Store credit will be issued via a digital gift card for future use.
If you have any questions, feel free to reach out—we’re happy to help!